💡JCNews #26
Le biais pour l'action.
Chaque semaine, je partage quelques articles que j’ai trouvés particulièrement enrichissants. J’espère qu’ils vous aideront autant qu’ils m’ont aidé.
Cette semaine:
Le portrait d’Elon Musk par son biographe : ses combats, ses tweets…
La société d'assurance Lemonade revoit à la baisse son prix d’introduction en bourse
Les retours clients selon Ryan Singer (Shape Up)
Alan participe au 5e sommet Start-up & Innovation de Challenges
Keith Rabois (ex-LinkedIn) donne ses conseils pour bien commencer une entreprise
Certains articles sont en français, la plupart sont en anglais (je copie certaines citations en anglais). Ils ne sont pas tous récents et vont au rythme de mes lectures.
Bonne lecture !
Si vous aimez, vous pouvez vous inscrire, partager ou encore me suivre sur Twitter.
📱Monde des technologies
👉 Elon Musk est le héros que l’Amérique mérite (Bloomberg): article intéressant sur Musk par son biographe. Comment il tweet, ses combats…
👉 Quelques infos supplémentaires sur l’IPO de Lemonade (Newsletter de The Information):
La société d’assurance Lemonade a fixé le prix de son introduction en bourse autour d’1,3 milliard de dollars, loin des 2,1 milliards de sa dernière valorisation.
👉 Les médias face à leur futur post Covid-19 (L’ADN).
L’enjeu consistant à restaurer la confiance des citoyens n’est pas le moindre.
335 millions de visites sur les marques médias entre le dimanche 15 et le lundi 16 mars 2020, dont 80% sur mobile. C’est le triple de la fréquentation normale.
Les annonceurs, dans un réflexe épidermique de brand safety, ont ajouté les mots-clés liés au coronavirus sur leur blacklist pour éviter de s’afficher aux côtés des contenus en lien avec la pandémie.
The New Republic pose la question en ces termes : « L’e-mail est-il le futur du journalisme ? ». Parce que le prix d’un abonnement d’une newsletter Substack (autour de 11 dollars par mois pour les plus populaires, « prix Netflix » qui tend à devenir une unité de mesure) est conséquent, le principe peut fonctionner pour des créateurs bénéficiant déjà d’une base, acquise par exemple dans un média classique.
👉 Le génie de la communication d’Apple en 2002. Regardez la vidéo. (The Stratechery)
🏯Construire une entreprise
👉 Shape Up: sur les retours des clients (Basecamp)
A small minority of customers might overreact and say things like “You ruined it! Change it back!”
It’s important to stay cool and avoid knee-jerk reactions. Give it a few days and allow it to die down. Be firm and remember why you made the change in the first place and who the change is helping.
The raw ideas that just came in from customer feedback aren’t actionable yet. They need to be shaped.
👉 Un biais pour l’action : comment continuer à aller vite et éviter la bureaucratie (Henry Ward from Carta)
How to keep a growing, in our case regulated, organization executing with the same relentless and risk-taking spirit of the early days.
0. A bias to action
Instead of helping to nurture and implement a new idea, teams discussed the ways it could go wrong.
Fear of what could go wrong crowded out the conversation of what could go right.
I want Carta to be a Bias to Action and a Bias to Yes company. Many great ideas start out looking like bad ones and few people are able to see how an idea today could change our world tomorrow.
We are able to believe in the outline of a new idea before we can see the details of it.
1. High-velocity
The way to speed up is to ship value faster. This is true whether we are building product, delivering a strategy report, presenting financial forecasts, or scheduling time with candidates.
It is possible to deliver high quality work at high velocity.
Have a maniacal focus on the fastest path to value.
Most delays are because the team wanted to do too much and spent weeks working and planning, and ended up not doing anything at all. If we narrow our focus to the increments of value we are delivering, we can ship quality with velocity.
2. MVP first
3. Iterative
Iteration is the fastest path to a destination you can’t see. To get there faster you simply accelerate the feedback loop of shipping → learning → shipping → learning. Each step of the loop gives more visibility into the destination and more optionality for what the destination could be.
Almost everything we do can be broken down into smaller and smaller mile-stones, or mile-pebbles. Over time, the mile-pebbles add up to become boulders. And each time we execute against one of these mile-pebbles, we get better at executing.
4. No bureaucracy
Bureaucracy is a death-trap. We must be wary of all signs of bureaucracy that start to appear. Signs of bureaucracy include things like “gatekeepers”, decisions without explanations, and denying requests without providing better alternatives.
5. Unafraid to try new things
It seems recently we have developed a negative culture toward new ideas. We approach change with skepticism and caution. We hesitate to try something new because of what could go wrong.
We spend too much time thinking what might happen rather than just seeing what does happen.
In our business, the risk of not trying a good idea is far more damaging than the risk of trying something that doesn’t work. But most people are criticized for what they do rather than what they don’t.
There is no risk in the status quo. There is only risk in changing it.
When we have a good idea let’s run with it. Don’t hold up ideas because we worry about what bad things, often edge cases, could happen. Instead of talking about what could go wrong, talk about what could go right. Unlock more ideas, more creativity, more autonomy, and more progress.
In summary, get shit done. If you are unsure if something will work, find out. Don’t sit around arguing about it. And don’t block others from trying to find out if something will work. Just try. Have a bias to action.
🏥 Santé
👉 Mindstrong Raises $100 Million (pulse 2.0):
Mindstrong is unlocking an entirely new virtual care model to deliver healthcare to people living with a serious mental illness (SMI).
They are developing technology for remote patient monitoring and mental health symptom measurement.
Their in-house clinical team of therapists, psychiatrists, and care coordinators use their technology platform to deliver flexible, efficient, and seamless virtual care to members through a smartphone app.
The clinical services are provided by their own team of full-time clinicians on an unlimited basis and at no cost to members due to Mindstrong’s value-based partnerships with national private and public insurance payers.
👉 Apple et le HealthOS (Nathan Baschez):
Tim Cook: “‘What was Apple’s greatest contribution to mankind?’ It will be about health.”
Specifically, they’re building a system to aggregate data from modern connected devices (like watches, scales, fitness equipment, mattresses, etc) and integrate it with traditional health records (lab results, conditions, medications, procedures) in order to unlock a new, comprehensive view of your body’s health.
Apple’s normal play is to build high-end hardware and integrate it with high-end software created both in house, and by third-party developers. (...) Their strategy in healthcare couldn’t be more different.
The first step to this new healthcare reality is integrating medical records into Apple Health.
Because the Apple Health app acts as a repository for all health data, Apple hasn’t developed many apps of their own, opting to allow third-party developers to build on their Healthkit API.
💚 Les publications d’Alan et sur Alan
👉 Comment construire une entreprise selon Keith Rabois, ex-LinkedIn (Blog Alan). Quel est le rôle d’un CEO, jour après jour ? Comment être certain qu’une entreprise va dans la bonne direction ? Comment déléguer sans abdiquer ?
👉 Alan et PayFit échangent sur les bouleversements RH en France et en Europe post-Covid (webinar). Diane Riviere, notre Culture & People Lead, intervient auprès d’Amandine Braillard, DRH France chez PayFit.
👉 Alan a participé au 5e sommet Start-up & Innovation organisé par Challenges (Challenges). Quels sont les nouveaux game changers ? Comment disrupter ? Pourquoi est ce plus long dans la santé ?