5 Comments

On your cost to serve goal: invite the guys from https://www.cognigy.com/

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Love the idea of continuously wondering : "If I was starting my company today, with all that has changed in terms of technology, how would I do it ?". Nevertheless, about the way to set goals for that, the obvious counterpart of setting goals that are too high or deadlines that are too short is to frustrate people. How to find the right balance ?

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for us, is letting the team define their own goals in a way that is uncomfortably exciting, and leaving some room to fail

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I think I prefer the old format where you highlight the bits you liked. Loved the Peter Thiel take on problems- similar to Gary Slutkin's tedtalk where people insist the problem is EOE- everything on Earth,

https://www.ted.com/talks/gary_slutkin_let_s_treat_violence_like_a_contagious_disease/transcript?language=en

I also loved the Thiel quote on education costs, 'If you analyze the universities in economic terms, you might even conclude that the dorms and residences are the profit center driving an elaborate real-estate racket. And this is not to mention the web of offices and administrators tasked with overseeing not education but “student life.” '. More here https://youtu.be/1T-RkxC5pVU?t=67

And the quote from Brian Chesky, "90% of life is just showing up, and 90% of life sometimes is showing someone respect and listening to them."

see Jerry Springer making the same point here: https://youtu.be/_-dHmu4AXnA?t=249

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thank you Stuart! I'm still iterating on the format. Will try to make it better and better.

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